Dunno if I have this out of proportion (am 8 weeks pregnant and v hormonal)!
Dh and I run own cafe and have about 10 part time staff. At the moment it feels like one problem after another. It is not so much the nature of the problems that bothers me, rather the way that they deal with it. Either Dh or me is there at all times, but instead of asking us in person, they go home and moan to their parents who then get on the phone to us in the evening and rant and rave etc... I am finding this so stressful and very difficult to deal with. For example, one girl thought that we had underpaid her. I asked her to write down the weeks that were wrong (she didn't raise this till the day she left). The notes she gave me were not sufficient to help me figure it out. Then her mum gets on the phone and starts shouting saying if we don't sort it out she will go to local papers etc (wtf?) etc. I stay up till 1am printing out all her hours, rates of pay, pay dates, tax paid etc and send it to her. Then heard nothing. She had misunderstood the pay system.
I can understand the protective parent urge kicking in, but why do these people insist on making a mountain out of a molehill and are unable to speak about it in a rational manner instead of all this carry on. Last night was the 4th irate parent I have spoken to since May.
Any advice please?
Please or to access all these features
Please
or
to access all these features
Chat with other users about all things related to working life on our Work forum.
Work
is it just me, or is managing staff a total nightmare?
6 replies
sausagesupper · 01/09/2009 15:39
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.