Yesterday at work was excessively busy, I worked 6.5 hours and during this time took over 100 phone calls as well as doing other jobs which needed doing etc. I didn't have 1 break as I was so busy and would not have got through my workload. I had some support, but, she is not trained on the phones and could only tell them to ring back later.
Up until last week my team leader was in the office with me giving me (hardly any) but at least some support and enabled me to go to the loo etc. But, she has now been given her own office upstairs.
I have found out next Friday that I am completely on my own with no support whatsoever, and I'm not willing to do it again as I felt really stressed out yesterday, headache, pains in chest, eyestrain from looking at the computer and the back of my neck was burning from leaning over doing paperwork etc. I've e-mailed my boss, but I KNOW that I will not get a reply and will get told to ring upstairs if I am busy.
I do a job share with someone else, but, she gets 2 peoples support on Monday, 1 persons support on Tuesday and 3 on Wednesday, whereas I get only get 1 on weds & Thurs and none on a Friday.
I'm seriously considering getting in touch with the union, but not sure what else I can do.
I am NOT allowed to leave the phones un-manned if I go to the loo or to make a cup of tea so have to ask the workmen to make me drinks etc.
did you know you have posted this twice? You should absolutely get some support. If you are uncomfrotable at work it sounds like you need an assessment of your workstation and tasks. If not you risk a work related injury - eg to your back and your employeres risk the HSE getting very, very cross with them!