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My DD left a job and has been struggling to get holiday pay owed to her. We are following this through with ACAS who have been very helpful - although they are not having any more success than her.
I thought this was just down to this being a fairly new employer who may not have processes in place. But it seems this is endemic with many high street employers systematically depriving employees of holiday pay. I was shocked to read this report. £1.8 billion of holiday pay not paid each year!
I would now advise my DD to make sure she takes all of her holiday entitlement whilst working and not to expect it to be paid to her when leaving - unless you are fortunate to work for a very reputable company!
I am contemplating printing something out and handing it out to all the staff working in the various branches of the chain she used to work for!
I'd say it's fairly common unfortunately!