I work in a public facing role and sometimes deal with difficult clients.
One such woman came in to my work last week and kicked off. She was getting more and more agitated until she eventually slapped one of my colleagues across the face, hard. She then ran off before security could apprehend her, though there is cctv. My colleague was in shock I think. She had a livid red mark on her face, and the force of the blow had nearly knocked her sideways. She refused medical attention, and our building closed/work finished for the day shortly afterwards.
I don't work on Wednesday and Thursday, but when I went in on Friday I was told that management are refusing to investigate, or put steps in place to ban this woman, and my colleague has been told she must not inform the police.
I'm outraged by this. To me, this shows a total lack of respect for the safety of staff, and had I been the one to be slapped, I'd have phoned the police immediately - surely the decision whether to or not is not the manager's to take? Unfortunately the colleague in question is the type who if management says jump, she says how high, and she is just meekly accepting this. Meanwhile other staff will still have to deal with this woman.
Morale is already low because of impending reviews and redundancies, but I feel our safety is being put at risk.
What would you do?
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Colleague assaulted, no support from management
5 replies
rabelais · 25/06/2017 22:55
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