Colleague Underminding me

[arapunzel]

Hi, I'm after some advice.

I am a clinical proffesional - think along the line of dentist, but not, and I feel like I'm being underminded by a non clinical colleague (think receptionist skill set), lets call them Z.

I have recently put in a grievance against Z due to multiple incidents with different clients, however my manger (who is a clinician) is not managing the situation, in fact the manger waited a whole week to see if I would drop the grievance and
advised me to talk to my dh about it!

Although dh is also in the same clinician role, he works in another location, and agrees with me that the non clinical colleague has overstepped boundaries.

This week manger is away and I am clinical lead, all issues, any advice needed, non clinical colleagues are to come to myself.
Except this morning I find Z has instead of asking for my advice for a client with a car complicated order, they have instead just left the client awaiting the return of the manger.

I am perfectly capable of fulfilling the order for the client or providing advice for Z to complete the order.

Instead Z is now treating me as though I am not even there! I do know that Z is NOT aware of the grievance I have instigated against them.

I feel very undermined in my own place of work, where I have worked for 2 years before Z joined.

Please if anyone has any advice or has been in a similar situation.

[Serin]

Sorry, I am having trouble understanding your post.

If you are working in a clinical role why are you involved with fulfilling car orders? Or is that a typo?

If the receptionist where I work was overstepping boundaries, I would take it up directly with the receptionist and only if that got no where would I approach the manager.

[bignamechangeroonie]

I'd send Z an email stating what to do
about the client with your advice and telling her you will fulfill the order.

A paper trail will be helpful. Take charge, she's not your boss.

[arapunzel]

Serin - it's a typo, thank you for spotting. I have nothing to do with cars.

Bigname - good advice, thank you, I am senior to him.

The stress of being undermined at work has led me to just not even wanting to go in most days knowing that he, Z, will be there.

He seems to know how to play the manger, two males working together with ten female colleagues.

[arapunzel]

All moved on now following advice from my proffesional body

[bignamechangeroonie]

What did they say? Hope they gave you good advice