We've been understaffed for around 6 months now. Small team and I'm the only long term member of administration staff.
My boss acknowledges we're rushed off our feet but there are no plans to bring our staffing levels / hours back to previous ones. She keeps increasing our levels of extra tasks and admits she is more cavalier and isn't quite as spot on as we were previously used to. I told her weeks ago that we were at the stage we were going to make mistakes because we simply couldn't juggle the workload anymore.
I keep finding mistakes she and other members of staff are making, increasing the time I should spend on otherwise familiar tasks. And I messed up last week accidentally binning a note with some essential details on it - previously we would always email messages so they wouldn't get lost but someone left me a handwritten note and while rushing to get to the next thing I binned it, losing finance info I had to process. I'm gutted and not sleeping because it's going to piss off a customer I'll have to ring back again.
Am dreading this week. Got my screw up to deal with and the knowledge it's going to keep getting worse .
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Work stress and mistake keeping me awake at night. Need to get this under control.
5 replies
megletthesecond · 22/01/2017 14:39
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