You are a manager with several teams reporting to you. One team is dysfunctional: they distrust each other, they distrust the team leader, they alternate between being 'best friends' and bitching about the others, including issuing accusations of bullying. All are very emotional, eg they start to cry when errors are brought to their attention or if the team lead makes a decision they don't like. The older, more experienced team members (and one in particular, let's call her Wendy) do not reinforce the team lead's decisions but appear to encourage the younger, less experienced ones to complain or disregard decisions. Wendy has very strong opinions, often openly disagrees with the team lead, and the others won't speak out against her in front of her - they don't want to get on the wrong side of her!
They all confided in a colleague from another team who offered to act as informal mediator (the team lead was unaware of this). He collated their concerns and brought them to you. Some of their 'concerns' are based on factual inaccuracies. It was basically a series of venting sessions.
You support the team lead. What would you do to improve behaviour across the team and bring them all, especially Wendy, into line?
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WWYD? Dysfunctional team
3 replies
FinderofNeedles · 09/09/2016 18:26
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