I have just returned from dropping my DS off at his new school, which is a private prep. It is a very good school, with a good reputation, we have lots of friends who are very happy etc, but to be honest, I was disappointed by my first impressions this morning.
Although we'd had some communication from the school (uniform lists etc) we didn't have any kind of 'formal welcome letter' telling us exactly where to turn up, who to report to, what to do with bags/ coats etc.
And in fact we hadn't really had a proper confirmation of his class, other than a telephone conversation with the Bursar in June.
Anyway we arrived this morning and it was chaos. We kept being told to do different things by different people (go straight to playground/ go to the cloakroom etc etc). When we managed to find his classroom/ peg we discovered that they had labelled everything with his 'proper' name, rather than the name which we had indicated very clearly on all the forms that he uses (e.g. Andy, rather than Andrew).
There are a few other niggly things too, like the fact that you have to pay for everything by cheque rather than on-line/ direct debit, and send 'notes' (not e-mails) to teachers/ the office etc.
I can't help but feel a bit pissed off, but don't know if I'm being a bit over sensitive. I kind of expected a high level of 'customer service' for parents at a private school? I sort of feel that part of the private sector thing is about supporting parents (especially those working) and making life easier.
If I have bad experiences in a shop or restaurant I always give feedback. I can't decide whether at some point in the future I should tell the school that I wasn't very impressed with first impressions?
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If you pay for private school does it seem reasonable to expect a better level of admin /organisation?
42 replies
NormaSnorks · 04/09/2007 09:23
OP posts:
jura ·
04/09/2007 16:59
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jura ·
04/09/2007 17:05
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