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Any tips for making a complaint?

(7 Posts)
windthruleaves Tue 06-Feb-18 18:24:57

Has anyone made a complaint about their kids school? Any advice on how to go about it?

Neolara Tue 06-Feb-18 18:27:04

Follow the complaints policy, which should be available on the school's website.

Wolfiefan Tue 06-Feb-18 18:29:32

Follow the procedure. Be clear and factual. Detail times and places or witnesses as appropriate. Don't make personal or unsubstantiated allegations.

Charmatt Wed 07-Feb-18 14:47:16

State clearly what you would like the outcome to be.

NWgirls Wed 07-Feb-18 20:37:56

In writing - talk can and often will be fobbed off.

Clear, fact-based, action-oriented, constructive - what do you want to happen?

Rockandrollwithit Wed 07-Feb-18 20:38:40

Definitely be factual and avoid any personal remarks.

Westhamdad Mon 12-Feb-18 12:39:33

Good advice. Im doing this today. Not been happy for a long time

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