Hi. I bid on a used chid's shirt described as being "in excellent condition" and hardly worn, from primark. I paid .99 plus 3.00 postage (am in ireland)It arrived and has a large red stain on the right cuff. Looks like the previous wearer was painting in it tbh. Its also very worn. Have asked to send it back and get full refund.
Have only recently started buying on ebay and am having trouble with the seller. He suggested I wash it and he gives me a partial refund. This won't work as it looks like the stain is well set into the fabric. He then offered I just throw it out and he refund me the purchase price (ie 99p but not the postage)as that would save me paying postage he says.
When I said I expected the 3.99 and a refund of my postage when I send it back he said "It is ebay rules" that I have to pay the return postage and he's trying to save me money? Surely this isn't the case when you are sent a stained item of clothing?
Am assuming he can see I am a newbie and is trying to take advantage. He is also telling me the postage I paid was £2 but I assume that part can be easily disproved.
He generally has good feedback and I am assuming this is an honest mistake but from his reply comments to the 2 people who left him a neg and a neutral he made very nasty personal comments.
Can anyone tell me clearly what the rules are? I knew enough from this forum to tell him the item is not as described but would love some advise before I get back to him!
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help please! need advisefrom someone who knows the rules re returning item
20 replies
claudialyman · 17/10/2009 23:35
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