Just need a bit of advice as worried about the dreaded negative feedback. A buyer bought 3 items off me so I estimated £5 p&P taking into account the packaging, trip to post office and actual postage. I thought it was ok? They have emailed today saying the actual postage was £2.98 so my postage costs were too high... but thats not including the packaging etc..
What do I say to them if anything, do I refund a £1? as a buyer I take into conideration the sellers packaging costs etc is this wrong?
I shop a lot on E-bay and whereas I would generally think postage was a bit steep, wouldn't think it excessive, what with paying for packaging and actually getting to the Post Office.
I would e-mail back to say the postage cost includes packaging and petrol and that if they were unhappy with the price quoted in the auction they were well within their rights not to accept it and thus, not to bid. Their bidding on an item means they accept the postage costs. End of.
I only charge postage at cost tbh, and nothin for jiffy bags or PO time.....so, whilst I personally do think your postage was excessive, it is also true that the buyer saw that before bidding.....so YANBU, but I would refund £1 at least for goodwill and to avoid the dreaded f/b....
I think it's reasonable, but some people do forget that it is p&p - not just p. I once charged £2.75 postage and got a complaint that the parcel only cost £2.14 to post and they wanted me to refund the difference!
I don't see a problem. The postage is stated and it is up to people whether they bid or not. I don't see how they can complain afterwards. They tend to just look at the postal rate-packaging is expensive too.
I am very cross with ebay at the moment. They will only let me charge £2.75 to post a book that will cost me £5 to post. I have just sold something where they wouldn't let me charge anything for post and packing! It is ridiculous and they get more money. I had tried to start it at 99p but had to then start it at £3-to cover the postage.
In a discussion some time back, i said that while sellers insist on charging for their time, bus fares, petrol, parking etc, buyers will get more and more annoyed and eventually ebay will do something about it. From next month all media has to be FREE p&p. (I sell books so cheers Before too long all categories will be the same. So, unfortunately I was proved right.
It just gets ebay more money. I generally start at 99p, so everytime I sell a book I will now have to allow for the postage and charge higher. I really don't see a problem with ridiculous postage-people don't have to bid!
Just logged onto Ebay and the buyer has put negative feedback , not only about p&p but about quality of item bought. I am so upset, there was no forewarning of this, I didnt even know there was a problem..... Im gutted What can I do , if anything. I rely on ebay to top up my sahm ness im stuck if I cant do that anymore from neg feedback...