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DVD boxset just arrived... clearly illegally recorded

(26 Posts)
Ewe Wed 23-Sep-09 16:41:34

Does anyone know what Ebay will do?

HecatesTwopenceworth Wed 23-Sep-09 16:44:37

probably bog all. Email them.

Ewe Wed 23-Sep-09 16:46:09

I want my money back

comewhinewithme Wed 23-Sep-09 16:48:33

Report it to paypal they almost always go in favour of the buyer.

ILoveStripeySocks Wed 23-Sep-09 16:50:35

Open a dispute for "item not as described" and escalate it to a claim if the seller doesnt offer a refund

Ewe Wed 23-Sep-09 16:52:46

I will do, so disappointed. DP just told me they emailed him to get him to paypal a different account to the one registered hmm wish he had told me that, alarm bells would have rung!

abra1d Wed 23-Sep-09 16:53:56

Did it come from the Far East? Often traders from China will deregister very quickly when they're selling pirated stuff.

I have had no luck with them. But with a woman in Scotland who was trying it on I got my money back within hours.

Ewe Wed 23-Sep-09 16:54:41

It did Didn't say that on the listing though, said UK.

Ewe Wed 23-Sep-09 16:58:23

I think paypal offer some protection don't they? What fuckers angry

ILoveStripeySocks Wed 23-Sep-09 17:15:59

Yeah, you should be covered. You will have to post back, tracked, at your own cost though

bubblerock Wed 23-Sep-09 17:18:06

They shouldn't ask for it to be returned in this case though as they are illegal, they don't make you return fake items. Get on to Paypal asap, maybe give them a ring for advice or check the forums on Ebay or MSE.

LaurieFairyCake Wed 23-Sep-09 17:20:11

Surely if you actually paid the unregistered address you won't get your money back?

I would email the seller first and ask for your money back - but I wouldn't send them back if they have come from abroad as there's no way of proving they get there.

bubblerock Wed 23-Sep-09 17:24:05

Just saw that you paid a different account - yikes, not so straight forward. Has the seller got any other listings at the moment, if so report them to Ebay to try and prevent it happening to someone else, I take it you've left a Neg?

ILoveStripeySocks Wed 23-Sep-09 17:26:38

Ooops, didnt realise your DP actually paid the different address! No paypal cover then I am afraid Migth be worth ringing ebay though, a few people have managed to get refunds that way.

Ewe Wed 23-Sep-09 17:32:38

Person is still listed but ebay will not let me open a dispute until 10 days after listing ends angry

Paypal should cover it as he put in the item number to link it to the ebay purchase so should have buyer protection via them. She has loads of items for sale, Sarah from Avon, grrr.

Knickers0nmahead Wed 23-Sep-09 19:53:29

Open the dispute with paypal now and escalate to a claim. Don't bother with ebay dispute.

Ewe Wed 23-Sep-09 20:20:40

Should we email her first do you think or would that be naively optimistic?

Someone else gave neg feedback (the only one!) for the same thing and she/he responded saying "no communication, I am always aiming to please and happy to refund unhappy customers".

Knickers0nmahead Wed 23-Sep-09 20:26:56

No, open the dispute first, before she clears her paypal account.

Ewe Wed 23-Sep-09 20:29:43

Doing it now! Thanks Knickers.

Knickers0nmahead Thu 24-Sep-09 01:00:08

Did you manage it ok?

ILoveStripeySocks Thu 24-Sep-09 10:04:56

Just as an aside, it doesnt matter if a seller clears their PP account, you would still get a refund Their account just goes into the negative & reffered to a debt collection agency.

Knickers0nmahead Thu 24-Sep-09 10:24:03

Stripey, that didn't happen with me when paypal 'refunded' me when something I bought from a m'neter never arrived. It sad that I won the claim but the seller didn't have funds.

ILoveStripeySocks Thu 24-Sep-09 10:39:39

Was it an ebay sale?

Knickers0nmahead Thu 24-Sep-09 10:55:58

No. Maybe that is why then hmm

ILoveStripeySocks Thu 24-Sep-09 11:06:18

Yeah, only ebay purchases have enhanced security

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