Sold a brand new phone on ebayer. Buyer received today and has put in a claim saying that it isnt new because
''This item is not what i ordered this has been used and although boxed only half the original boxed arrived internal packaging is missing outer sleeve is not there it has also been used as screen protectors have been replace from originals so i would like to return please''
I had this phone returned to carphone warehouse and this was the replacement, brand new phone that they gave me.
Where do I go from here?
My paypal balance is now in the negative.
I am seriously fucked off. I had a feeling something like this would happen.
Why do people do it? If he is dishonest then he knows that he is likely to get away with it and get a cheap phone. Like I say, there is little point you getting it back if he has messed up the packaging and made out it is not new when it was. He knows it isn't worth as much to you. I wouldn't mind betting he would be happy to take the phone off your hands if you gave him a partial refund.
Tell him that you will check the IMEI number when you get it back. It might just get him to back down and 'pretend' he got the wrong seller. Or you could ask him to email you photos of the packaging and the IMEI number which presumably he won't be able to show you if he has not actually damaged the packing and is hoping to sell the phone on himself.
Sorry about the mortgage though - not what you need.
Right, just got an email from paypal saying they have giving tracking details for sending it back. I have just had a thought though, what if they just send an envelope recorded or something???? How would I prove that!!!!???? God, I give up with ebay, I really do!