Yeah, so sold item and buyer's not happy because...

[Wuxiapian]

... it's too tight on the shoulders.

She's asking if she can have a refund if she returns it.

Where do I stand on this?

Thanks, peeps.

[MissisBoot]

Did you state no refunds on your listing?

[Wuxiapian]

Thanks, MB.

No, I don't specify returns.

But, surely, she could have asked measurements before auction ended?

Must you refund just because item doesn't it how they want?

[millenniumfoxtrot]

when selling clothes it's wise to have a disclaimer about not refunding for size or a straight no refunds policy (it doesn't seem to put people off, i wouldn't be). also to list measurements or specify that people need to ask if in doubt, and comment on how you find the sizing (generous, tight in the shoulders etc.).

but i realise that's not much use to you after the fact. how much did she pay and how much postage - she'd have to pay return post so would that be worth her while? is she trying it on in the hope you'll refund and let her keep it? you'd have a reasonable defence (against paypal chargeback) that it's "as described" but is it worth you accepting a return as a "good will" gesture (and to protect your feedback) and taking the lessons you've learned to your next auctions?

also did you send recorded? if not paypal will automatically find against you nd refund the buyer, something that buyers are increasingly cottoning on to and deliberately taking advantage of, apparently (not happened to me yet, touch wood).

[Knickers0nmahead]

Seller's descretion I would say.

[Wuxiapian]

She won item for £56 and paid £7 postage.

I posted 1st class recorded.

[millenniumfoxtrot]

indeed, but a thwarted/pissed off buyer aint what you want in these days of bonkers feedback rules.

[millenniumfoxtrot]

ouch. do you think you'd get as much if you relisted or were you very lucky? how's your feedback - could it take a knock?

[southeastastra]

just refund it

[millenniumfoxtrot]

i'm always nervous when something goes for more than i hoped/expected. i wrap that stuff extra prettily

[Wuxiapian]

I'm not sure, mill.

My feedback's 100%.

[Wuxiapian]

Smae buyer is also highest bidder on another of my items.

Hope she doesn't turn out to be a pain in the arse.

[southeastastra]

belive me it's easier to just refund, ebay is a pain for sellers and will eventually refund the buyer

[expatinscotland]

Another reason to stop selling on Ebay.

[millenniumfoxtrot]

i'd respond that i don't refund for size/fit issues, only if the item is not as described, and wait to see if she pushes the issue. i'd also say something about being happy to cancel her bid on my other item if she isn't happy with my returns policy.

i'd also check her feedback to see if this is something she often does, and see what kind of feedback she leaves for others too. if she's a noob it's possible she doesn't realise fit is something you take a chance on when you buy on ebay, and if you bid high on something you check the measurements carefully first.

but i would be prepared to refund if she pushed it, just to get rid of her.

[Wuxiapian]

Thanks, guys.

But, could she go straight to Paypal and open a dispute?

[Wuxiapian]

Her feedback's 100%, too.

Damnit.

[Celery]

I might send her a polite email suggesting that could sell the item on herself, and I'd be happy for her to use my photo's. Or I'd offer a refund, providing she pays postage.

[Wuxiapian]

I sent buyer message saying that my listing states that I don't accept returns - only if item mis-described and she replied...

"i think its pretty crap you wont accept returns. im just very dissapointed as the coat was a birthday gift from my parents. is there not any chance you could offer it as a second chance sale to other auctionees. or email me their user names so i can email them. if i had of known you didn't offer return i wouldn't have spend fifty pounds on something. well if you are still not willing to help me out, i suppose im stuck with a coat that doesn't fit and have lost fifty quid. sorry for the rant but im upset. also i dont want the boots if your policy still stands."

I don't know what to do.

[millenniumfoxtrot]

i would respond politely that you're sorry she's upset, that it is a standard policy for private sellers on ebay, but that you will accept a return on this occasion as a good will gesture, she will need to return it by recorded delivery and you will refund on receipt. cancel her bid on your boots.

[EldonAve]

she should just get over it and resell it herself

if your item was as described then you don't have anything to worry about

[Wuxiapian]

Thanks, guys.

So, what about the fees I've paid?

[savoycabbage]

I was going to suggest that you tell her who bid on it so she could sell it on to her. I just got my first ever negative today after 300ish feedbacks. My buyer tried to make me refund her by saying that she would leave me a negative but I didn't think that I should have to so I didn't.

[millenniumfoxtrot]

ask her to agree to cancel the transaction when she receives her refund and your fvf will be credited (not initial listing fees i don't think...), you won't be out of pocket refunding via paypal, they don't hang onto their cut when you do that.

personally i don't think the buyer should be refunded in cases like this, but sellers don't have a leg to stand on these days - if she raised a dispute in paypal they'd make you refund (from what i gather, not happened to me yet touch wood...)