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Yeah, so sold item and buyer's not happy because...

(39 Posts)
Wuxiapian Fri 18-Sep-09 20:20:09

... it's too tight on the shoulders.

She's asking if she can have a refund if she returns it.

Where do I stand on this?

Thanks, peeps.

MissisBoot Fri 18-Sep-09 20:21:09

Did you state no refunds on your listing?

Wuxiapian Fri 18-Sep-09 20:24:29

Thanks, MB.

No, I don't specify returns.

But, surely, she could have asked measurements before auction ended?

Must you refund just because item doesn't it how they want?

millenniumfoxtrot Fri 18-Sep-09 20:26:51

when selling clothes it's wise to have a disclaimer about not refunding for size or a straight no refunds policy (it doesn't seem to put people off, i wouldn't be). also to list measurements or specify that people need to ask if in doubt, and comment on how you find the sizing (generous, tight in the shoulders wink etc.).

but i realise that's not much use to you after the fact. how much did she pay and how much postage - she'd have to pay return post so would that be worth her while? is she trying it on in the hope you'll refund and let her keep it? you'd have a reasonable defence (against paypal chargeback) that it's "as described" but is it worth you accepting a return as a "good will" gesture (and to protect your feedback) and taking the lessons you've learned to your next auctions?

also did you send recorded? if not paypal will automatically find against you nd refund the buyer, something that buyers are increasingly cottoning on to and deliberately taking advantage of, apparently (not happened to me yet, touch wood).

Knickers0nmahead Fri 18-Sep-09 20:27:03

Seller's descretion I would say.

Wuxiapian Fri 18-Sep-09 20:28:54

She won item for £56 and paid £7 postage.

I posted 1st class recorded.

millenniumfoxtrot Fri 18-Sep-09 20:29:16

indeed, but a thwarted/pissed off buyer aint what you want in these days of bonkers feedback rules.

millenniumfoxtrot Fri 18-Sep-09 20:30:18

ouch. do you think you'd get as much if you relisted or were you very lucky? how's your feedback - could it take a knock?

southeastastra Fri 18-Sep-09 20:30:48

just refund it

millenniumfoxtrot Fri 18-Sep-09 20:31:03

i'm always nervous when something goes for more than i hoped/expected. i wrap that stuff extra prettily

Wuxiapian Fri 18-Sep-09 20:31:16

I'm not sure, mill.

My feedback's 100%.

Wuxiapian Fri 18-Sep-09 20:32:51

Smae buyer is also highest bidder on another of my items.

Hope she doesn't turn out to be a pain in the arse.

southeastastra Fri 18-Sep-09 20:40:07

belive me it's easier to just refund, ebay is a pain for sellers and will eventually refund the buyer

expatinscotland Fri 18-Sep-09 20:41:30

Another reason to stop selling on Ebay.

millenniumfoxtrot Fri 18-Sep-09 20:44:54

i'd respond that i don't refund for size/fit issues, only if the item is not as described, and wait to see if she pushes the issue. i'd also say something about being happy to cancel her bid on my other item if she isn't happy with my returns policy.

i'd also check her feedback to see if this is something she often does, and see what kind of feedback she leaves for others too. if she's a noob it's possible she doesn't realise fit is something you take a chance on when you buy on ebay, and if you bid high on something you check the measurements carefully first.

but i would be prepared to refund if she pushed it, just to get rid of her.

Wuxiapian Fri 18-Sep-09 21:18:58

Thanks, guys.

But, could she go straight to Paypal and open a dispute?

Wuxiapian Fri 18-Sep-09 21:20:50

Her feedback's 100%, too.

Damnit.

Celery Fri 18-Sep-09 21:22:14

I might send her a polite email suggesting that could sell the item on herself, and I'd be happy for her to use my photo's. Or I'd offer a refund, providing she pays postage.

Wuxiapian Sat 19-Sep-09 09:18:54

I sent buyer message saying that my listing states that I don't accept returns - only if item mis-described and she replied...

"i think its pretty crap you wont accept returns. im just very dissapointed as the coat was a birthday gift from my parents. is there not any chance you could offer it as a second chance sale to other auctionees. or email me their user names so i can email them. if i had of known you didn't offer return i wouldn't have spend fifty pounds on something. well if you are still not willing to help me out, i suppose im stuck with a coat that doesn't fit and have lost fifty quid. sorry for the rant but im upset. also i dont want the boots if your policy still stands."

I don't know what to do.

mrsjammi Sat 19-Sep-09 09:29:28

Message withdrawn

mrsjammi Sat 19-Sep-09 09:29:30

Message withdrawn

millenniumfoxtrot Sat 19-Sep-09 09:33:12

i would respond politely that you're sorry she's upset, that it is a standard policy for private sellers on ebay, but that you will accept a return on this occasion as a good will gesture, she will need to return it by recorded delivery and you will refund on receipt. cancel her bid on your boots.

EldonAve Sat 19-Sep-09 09:33:29

she should just get over it and resell it herself

if your item was as described then you don't have anything to worry about

Wuxiapian Sat 19-Sep-09 09:34:07

Thanks, guys.

So, what about the fees I've paid?

savoycabbage Sat 19-Sep-09 09:36:36

I was going to suggest that you tell her who bid on it so she could sell it on to her. I just got my first ever negative today after 300ish feedbacks. My buyer tried to make me refund her by saying that she would leave me a negative but I didn't think that I should have to so I didn't.

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