Replaced my bugaboo cameleon chassis with the 2008 version and sold the older one on ebay....it was spotless, worked perfectly imo.
Buyer (0 feedback) emailed today saying the brake doesn't work and she wants half the money refunded.
I told her to send my chassis back and i'd refund.
I security marked the chassis with an invisible pen because i'd heard about these scams but now it has actually happened, i'm not sure this counts for anything. (i'm thinking she has bought my chassis + now will send a different faulty one in its place)
What actions are best for me here.....treading carefully!
it does have a security number but i forgot to write it down!
the thing is, if she did send a different faulty one back whose side would ebay/paypal take as it is my word against hers? Even if i tell them i marked it?
The reason I think it is dodgy - if the brake truly didn't work she would want a full refund i think - not just half the money back? Would mean she had spent 51 pounds on a chassis with no brakes?? I know i wouldn't!
now buyer is saying that her husband has tried to repair it and it's in pieces, and I should just refund her the half as it is of no use now, she says I won't be able to sell it again, she says she is a solicitor etc etc.
Why doesn't she just send it back, I offered to pay the return postage too, why have they taken it apart?? Do I have to accept it now it has been taken apart? Everything i've said is over an above what i am required to do. God, I hate ebay!!
Don't know about the way this "should" be done, but my insitincts say you're right to suspect her. You've even offered to pay the return postage and she's still refusing? If it really was faulty why didn't she send it back and get a full refund to spend on a good one?
I doubt you have aggreed to partial refunds in your p&p terms, and I'm pretty sure there's no ebay rules about it, but I may be wrong.
I'd call her bluff and say you need the chassis to check the fault, number and security tag before you can give her a full refund. Give her clear instructions on the return, and you can even arrange a company to pick it up from her, whatever makes it easier for her, but you have to have the faulty goods returned.
IMO I don't think that is unreasonable, and a genuine buyer with a genuine problem shouldn't either.
Give her a time limit- "If I have not heard from you/received the item by x(date), I will assume you no longer require a refund".
If you bought an item from a shop, you would not go back to the shop without the item and tell them it was faulty and to refund half the price; if you then returned the item in pieces, you would be laughed out of the shop.
If she leaves negative feedback, you can get it removed by ebay- make sure you keep a copy of all correspondence so you can prove a refund was offered on receipt of goods. She is obviously trying it on and ebay will see that and find in your favour in the unlikely event she leaves negative feedback.
littleducks - you are right. But its ok because DH just checked the digital camera for the photos he took of the chassis, and there is one there of the date/serial number! What a pity I didn't post that one on the actual listing as that would have been excellent evidence for ebay/paypal.
OK, I haven't heard anything for a while now. So looks like, as we suspected all along she has been trying it on. Will leave it until later to see if there is a response. I'm predicting that the buyer will no longer be a registered user or something!!