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How do you open an item not recieved dispute?

(2 Posts)
jimblejambles Fri 04-Sep-09 09:23:58

My mum bought something on 19th August and has heard nothing from the seller despite emailing a couple of times.
Does she open a dispute on ebay or does she have to do it through paypal?

sixlostmonkeys Fri 04-Sep-09 09:33:36

this should help

pages.ebay.co.uk/help/buy/item-not-received.html

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