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Returned item not recieved from buyer. What do i do next?

(3 Posts)
Tortoise Tue 25-Aug-09 18:49:21

Buyer complained new without tags children's clothing item has a stain and must have been worn.

Offered refund upon return on item.
Buyer says sent on 11th Aug. Item hasn't arrived yet.

What do i do about it? Buyer not happy! Assume not sent recorded as they have receipt for postage but no mention of tracking number.

sixlostmonkeys Tue 25-Aug-09 19:10:33

explain that you can not refund until you have received it. keep it calm and polite. They may open a dispute but without tracking number that proves you have received it back they will not win the dispute

Tortoise Tue 25-Aug-09 19:30:24

Thanks, have said that and also that i will check at the post office as i have been away (My Brother was here but might not have heard post).

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