I sold an item on ebay which imo I listed well and was accurate.
The buyer has come back to a week later claiming its been worn lots more than I advised (bobbling to the item BUT I can't recall if it was bought new like this as felt fabric or if it went like this after 1 wash..it has only however only been worn 2-3 times as stated)
She also sent me an email on fri,sat and sun and threatened to report me for lack of reply...check mn BUT I have been minus internet for 10 days (hell I know..!) hence no reply till today..
she awaits my reply.
I have typed a reply but not sent one and need advice.
She seems v unhappy with the item so I suggested returning it to me but at a cost to herself for the return postage...I would then (upon receipt) refund the full amount she paid (it inc p&p as p&p was free..)
is this fair..?
I don't agree with her BUT yet im not in the mood to get into an argument iykwim...YET im no push over..
TIA x
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How do I deal with an unhappy buyer...?
12 replies
shhhh · 03/08/2009 16:38
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