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Buyer complained but now no contact

(3 Posts)
FlyMeToDunoon Fri 24-Jul-09 10:25:53

Sold a top and the buyer contacted me to say she was disappointed as it had stains and a hole in it.
Faint stains were possible but I hadn't noticed them and certainly not a hole. She dropped in the fact that she thought she would contact before she left feedback.
I emailed back to ask what she thought would be most appropriate- partial refund, return or full refund. Nothing.
I emailed to say I would be away for a few days but was still willing to do what she preferred.
Emailed when I got back again but again no response.
They could be holiday. Should I just refund and be done with it, it's only £3.50 or summat.
Just annoying.

TheChilliMooseSpeaksTheTruth Fri 24-Jul-09 20:30:10

I would refund the money.

FlyMeToDunoon Fri 24-Jul-09 21:02:08

Yes I suppose that is what I am tending toward.

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