I have sold an item on ebay on the 20th. An invoice was sent to the seller..no response.
On the 22nd I sent an email saying payment was outstanding and needed asap. No response.
Today (24th) I have sent another email saying I have not had a response to other emails and payment is required by end of today. Failure to do so will leave me no choice but to cancel auction and reclaim off ebay and leave negative feedback.
Obviously this got a response.
Replied to me saying email was "curt", actually buyer has 7 days to make payment and she intends to take this 7 days and if this isn't suitable for me to cancel the auction.Said also I can't leave negative BUT she can.
Can't beleive the cheek of some people. I replied saying its manners to let someone know of a delay (im not unreasonable and in the case of a buyer last week I was fine with her paying for an item 4 days after it was won..). AND also pointed out that although she is fine with a 7 day delay the seller may not be (iykwim...I may be on hols so unable to post till days/week later) although had payment been made once auction won postage would have been straight away..
She says she is well within ebays rules..
Im just annoyed that ebay are for the buyers and not 50/50 and just want a rant really...annoyed as she has me by the short and curlies.
Not sure on this one,I think she might be right,the 7 day rule is there for a reason as people could be ill,on holiday ect. I would not contact someone for payment untill the 7 days were up,but agree it would have been polite to answer your e mails.
Im quite an "on the ball" person and already have the item packaged and wrapped ready to post. Jut needed payment. I also post things that day or next so I pride myself on it iykwim...I know its the service I would expect.
That said, unless there was an issue beyond my control I wouldn't leave 7 days for payment unless telling someone... Hey ho guess we are all different.
Sorry Shhhh your ebay seller knows the rules much better than you. You have my sympathy as slow payers are a real PITA but she is right buyers have 7 days to pay before you can start a dispute and then they have a further 8 days to reply, resolve or pay. You can't leave negative feedback as a seller. I'm not even sure if you would get your fees back at this stage. She is well within the rules. If I haven't received payment by 4 or 5 days I send a quick message saying 'your item is packed and ready to go I'm just waiting for your payment' which really just acts as a polite reminder. I don't think there is any point saying 'your payment is needed' to me that is starting a negative tone of communication and I think you are being unreasonable to threaten to cancel the auction when payment was not received by day 4. She does have you by the short and curlies and I would expect her to neg you.
pfft,I wasn't "hounding" although I can see it may be seen like that...
Guess I just expected payment quickly as the only other people who have delayed payment never proceeded with the transaction BUT failed to tell me...Just maybe im wary of the PITA it is for having non payers.
Yes, I can claim fee's but after 7 days.
TBH,im not to bothered by feedback. I have 100% but if she feels the need to put it then im not pandering to her..
Just assumed people had matters to let people know when payment would be expected.
from my pov I have sold the item and am now waiting payment....so, I guess she will want the item posted as soon as payment received ...
johnworf maybe she hasn't been paid this week and is waiting for wages before paying. She has 7 days and she knows she has. She is within the rules. Seller should post by whatever post was specified in listing and within time frame stated in listing. Seller is free to 'block the cow' if she so wishes but she is also obliged to stick to the other ebay rules. TBH I doubt this buyer would want to buy from this seller again anyway. Yes an email explaining there would be a delay would have been courteous but not essential.
thing is I had a buyer last week say she would not see the end of the auction and if she won could she pay the following week as was on hols..No problem was my reply. Never pushed her and payment was received as promised.
Im not unreasonable and had the buyer told me payment would be in 7 days then I would have been fine. Its just the fact she's ignored me till I sent the last email..imo, if you win you should pay. You can't go to a shop and ask for something and say "I will pay you in a week" .
well put it this way - as a long time member of ebay (both buying and selling) I wouldn't be buying from you again with messages being sent to me like that when I'm still within the 7 days for payment.
arghh not this "7 days to post" business - that only applies if you want PAYPAL Seller protection to cover you - you can take as long as you like (well sort of) to send it - but if you take more than 7 days you won't be covered by the above .