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Buyer on ebay delaying payment...is this ok..?

(48 Posts)
shhhh Wed 24-Jun-09 18:01:24

I have sold an item on ebay on the 20th. An invoice was sent to the seller..no response.

On the 22nd I sent an email saying payment was outstanding and needed asap. No response.

Today (24th) I have sent another email saying I have not had a response to other emails and payment is required by end of today. Failure to do so will leave me no choice but to cancel auction and reclaim off ebay and leave negative feedback.

Obviously this got a response.

Replied to me saying email was "curt", actually buyer has 7 days to make payment and she intends to take this 7 days and if this isn't suitable for me to cancel the auction.Said also I can't leave negative BUT she can.

angry Can't beleive the cheek of some people. I replied saying its manners to let someone know of a delay (im not unreasonable and in the case of a buyer last week I was fine with her paying for an item 4 days after it was won..). AND also pointed out that although she is fine with a 7 day delay the seller may not be (iykwim...I may be on hols so unable to post till days/week later) although had payment been made once auction won postage would have been straight away..

She says she is well within ebays rules..

Im just annoyed that ebay are for the buyers and not 50/50 and just want a rant really...annoyed as she has me by the short and curlies.angry

heronsfly Wed 24-Jun-09 18:14:16

Not sure on this one,I think she might be right,the 7 day rule is there for a reason as people could be ill,on holiday ect.
I would not contact someone for payment untill the 7 days were up,but agree it would have been polite to answer your e mails.

shhhh Wed 24-Jun-09 18:19:49

Maybe im to eager blush..

Im quite an "on the ball" person and already have the item packaged and wrapped ready to post. Jut needed payment. I also post things that day or next so I pride myself on it iykwim...I know its the service I would expect.

That said, unless there was an issue beyond my control I wouldn't leave 7 days for payment unless telling someone...
Hey ho guess we are all different.

Bucharest Wed 24-Jun-09 18:22:38

She is right, unfortunately, although I used to state in my auctions "payment to be made within 48 hrs"
You can't leave her neg feedback, but you can leave her a neg comment...

EldonAve Wed 24-Jun-09 18:24:49

She has 7 days to pay, she could be waiting for other payments to come in before paying you

Hassling her after 4 days and threatening to relist is a bit much

PfftTheMagicDragon Wed 24-Jun-09 18:26:02

I think you might be too eager. 7 days is standard, you've only given them 4 days and you were hounding after 2!

Pingpong Wed 24-Jun-09 18:30:59

Sorry Shhhh your ebay seller knows the rules much better than you. You have my sympathy as slow payers are a real PITA but she is right buyers have 7 days to pay before you can start a dispute and then they have a further 8 days to reply, resolve or pay.
You can't leave negative feedback as a seller. I'm not even sure if you would get your fees back at this stage.
She is well within the rules.
If I haven't received payment by 4 or 5 days I send a quick message saying 'your item is packed and ready to go I'm just waiting for your payment' which really just acts as a polite reminder. I don't think there is any point saying 'your payment is needed' to me that is starting a negative tone of communication and I think you are being unreasonable to threaten to cancel the auction when payment was not received by day 4.
She does have you by the short and curlies and I would expect her to neg you.

heronsfly Wed 24-Jun-09 18:40:46

I know its a PITA,but could you poss bring yourself to send her a quick email along the lines of sorry,got a bit muddled with dates.
If you have got 100% it could save you some nasty feedback.

shhhh Wed 24-Jun-09 19:07:31

pfft,I wasn't "hounding" although I can see it may be seen like that...

Guess I just expected payment quickly as the only other people who have delayed payment never proceeded with the transaction BUT failed to tell me...Just maybe im wary of the PITA it is for having non payers.

Yes, I can claim fee's but after 7 days.

TBH,im not to bothered by feedback. I have 100% but if she feels the need to put it then im not pandering to her.hmm.

Just assumed people had matters to let people know when payment would be expected.

from my pov I have sold the item and am now waiting payment....so, I guess she will want the item posted as soon as payment received hmm...

ebay ..... shmeebay..grin

johnworf Wed 24-Jun-09 19:14:16

Can't see why she's being so obnoxious in paying up. Why not just pay for the bloody thing and have done with it.

Ok, you might have been a tad over zealous in contacting her but a response to the previous emails would be courteous on her part.

Let her pay up. Post in your very own good time (if she's threatening neg feedback, let her damn well wait for the item!). Send it by second class cheapo post. wink

Then block the cow. wink

Pingpong Wed 24-Jun-09 19:27:13

johnworf maybe she hasn't been paid this week and is waiting for wages before paying. She has 7 days and she knows she has. She is within the rules.
Seller should post by whatever post was specified in listing and within time frame stated in listing.
Seller is free to 'block the cow' if she so wishes but she is also obliged to stick to the other ebay rules. TBH I doubt this buyer would want to buy from this seller again anyway.
Yes an email explaining there would be a delay would have been courteous but not essential.

shhhh Wed 24-Jun-09 19:29:29

Thanks john grin.

Those were my thoughts.....

thing is I had a buyer last week say she would not see the end of the auction and if she won could she pay the following week as was on hols..No problem was my reply. Never pushed her and payment was received as promised.

Im not unreasonable and had the buyer told me payment would be in 7 days then I would have been fine. Its just the fact she's ignored me till I sent the last email..imo, if you win you should pay. You can't go to a shop and ask for something and say "I will pay you in a week" hmm.

Don't worry..im no longer in a rush wink

Pingpong Wed 24-Jun-09 19:30:49

but in ebay you can pay in 7 days - it is the rules!

FAQinglovely Wed 24-Jun-09 19:33:02

you are of course assuming she has ignored you - perhaps she doesn't go online everyday - you know not everyone is as addicted mad as us who spend 1/2 our lives online grin

shhhh Wed 24-Jun-09 19:34:59

smac,can't see why she would want to not buy from me again..hmm.
Other than me requesting payment...she is receiving an item that is IMMACULATE and is a bargin for the price she is paying.

BUT her choice, if she doesn't want to buy from me again then oh well....

FAQinglovely Wed 24-Jun-09 19:36:26

well put it this way - as a long time member of ebay (both buying and selling) I wouldn't be buying from you again with messages being sent to me like that when I'm still within the 7 days for payment.

shhhh Wed 24-Jun-09 19:39:03

Oh well FAQ. No love lost wink

Pingpong Wed 24-Jun-09 19:40:08

exactly FAQ that is the way I would feel. I have no doubt about the quality or price but I do feel you are hounding her IMO

hocuspontas Wed 24-Jun-09 19:41:55

Blimey. I think I would be really annoyed to get the 'outstanding' email let alone the 'ultimatum' one. Time for an apology I think wink

shhhh Wed 24-Jun-09 19:43:01

See, it wouldn't put me off buying off someone. Maybe its the level of standard I have and expect..?

Would seem petty..BUT had I bought something that wasn't as described or I had serious problems with it then, no, I wouldn't buy from them again.

FAQinglovely Wed 24-Jun-09 19:44:08

I think of it just like buying from a shop. If I get crappy customer service and I don't like the way the staff speak to me - I won't shop there again - no matter how good their stuff is.

Pingpong Wed 24-Jun-09 19:45:49

how many posts before you acknowledge you are in the wrong? wink

shhhh Wed 24-Jun-09 19:46:22

ok hocuspontas wink

SparklyGothKat Wed 24-Jun-09 23:23:45

aww well you have 7 days to post, make sure you take full advance of the 7 days wink

FAQinglovely Wed 24-Jun-09 23:38:34

arghh not this "7 days to post" business - that only applies if you want PAYPAL Seller protection to cover you - you can take as long as you like (well sort of) to send it - but if you take more than 7 days you won't be covered by the above smile.

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