I bought some curtains a few months ago which were a real disappointment.
The measurement was wrong, and wonky as they were home made (not that well tbh) and you were supposed to self-hem to req'd length - only thing was it was about 6" shorter at one end so too short for my windows.
They also smelt of smoke, which seller denied all knowledge of.
She was quite shirty when I complained, offered me a small amount of spare fabric to make a 'false hem' which I had no idea how to do - so I just asked politely to return them. I got a short reply with the address and sent them back at my own cost. 3 days later I had to chase her for the refund which then took another 24hrs.
She resold them with a revised listing for a lot more than I paid (as a buy it now she agreed to) so didn't lose out.
I lost out in terms of my postage but she never apologised once. On the email I sent to ask for the refund I said I wouldn't mark her down and thanked her for her efficiency (I was trying to get her to refund!) but still no apology or thanks from her.
She didn't leave me fb, and I only did hers today after it showed up on my list - I left a neutral with a simple comment that they were not quite as described, and smelt smoky but all resolved as she had refunded, and put thanks at the end.
I just had a request for fb revision - she says she is upset about the comments as I had said I wouldn't leave her bad fb. She still has 100%, and I cans ee someone else put a slightly dodgy comment on one of her items with a POSitive fb, to which she replied 'ridiculous comment' bla bla so it seems she is very touchy person.
No I wouldn't revise feedback, future buyers will look at her feedback to get a view on whther she's trustworthy or not, in this case she sold goods not as described and in poor quality, she needs to up her game to win back the trust. if shes any god she will do and eventually people will see that.
Thanks - I too feel uncomfortable about it, but it was her suggestion. I merely said I had found it hard to choose the correct feedback option due to having lost money on the transaction.
It is all about intention and I also felt her attitude was quite unfriendly which is why I didn't feel I could give her a positive - however if she is prepared to make amends financially it would make me think she wants to earn a good score, whether I like her or not - a decent seller will acknowledge responsibility and cover the buyer's costs.
If it had been simply that I didn't like them I would have happily paid return postage and given her a positive.
Still waiting for further communication, though. I expect she is reluctant to follow through with her offer - I think it would be a hard thing to do, and all due respect if she does it.