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So, WWYD if something's listed as...

(15 Posts)
Wuxiapian Fri 05-Jun-09 16:32:40

...BNWT and you receive item without any tags and not even a brand label?


thisisyesterday Fri 05-Jun-09 16:35:55

i would contact the seller and ask what's witht hat?

i would expect to be offered a full refund (inc postage costs) or a partial refund and keep the item

Wuxiapian Fri 05-Jun-09 16:38:25

Thnaks, TIS.

I do like the item and would like to keep it and tbh, I got it fairly cheaply so don't want to seem like a cheapskate.

But still...

thisisyesterday Fri 05-Jun-09 16:40:04

does it seem new, even if it doesn't have the tags on?

OddHair Fri 05-Jun-09 16:40:25

I don't think that the Brand bit means that it actually has to be a known brand, does it? Could be wrong but that's how I've always thought of it.

The WT is definitely with tags, though, and as it's advertised as such then I'd be very cross. That's why they have BNWOT (without tags) box.

I'd also expect a refund.

Wuxiapian Fri 05-Jun-09 18:56:07

TIS, yet, it does appear to be new - got that starchy quality to the material.

Odd, there is no label in the item whatsoever - not sure what that means - but seems strange.

If I want to keep the skirt, do you think it's unreasonable to ask for part refund - even though I paid below £10 alltogether for it?

Thanks again.

Pingpong Fri 05-Jun-09 21:29:30

I'm a wee bit confused with the terminology.
BNWT means Brand New With Tags so I would expect shop tags for that.
I have sold BNWOT items and said that it was part of a multipack so brand new, never worn but the tag is not on. You know how you get children's t-shirts in multipacks and often there is one that just never gets worn.
When you say there is no 'brand' tag does that mean no inside label like M&S or Next or Monsoon or something?
If there is no tag inside the garment then it is likely to be a second that someone has bought wholesale cheaply and is reselling. The tag has been taken out so you can't return it to the shop. I've bought some baby stuff like this from mothercare and there is marker pen through the mothercare label. Next usually put a red dot on the label on a sale item for the same reason. The seller should have pointed this out.
I think they have misled you by listing it as BNWT if there are no tags so I would email the seller politely and say you like the item but feel that the description was not completely accurate and suggest a partial refund.

BexieID Fri 05-Jun-09 21:41:05

I'd be complaining to the seller.

Wuxiapian Fri 05-Jun-09 21:44:37

Hi, Smac.

I was expecting shop tags. Skirt has no shop tags.

It has no brand tag/label (ie, Monsoon, Next), either.

Just a skirt. No store/brand tag to say where from. No tags of any description.

I'll do as you suggest and awaut her reply.

Of course, I'm expecting her to say I got it cheap so shouldn't be complaining, but hey ho...

Pingpong Fri 05-Jun-09 21:49:11

you did get it cheap but seller's description was inaccurate if they listed it BNWT. Cheapness is no excuse for lies!
good luck

Wuxiapian Sat 06-Jun-09 14:47:36


Seller just sent this response:

"i got confused myself and thought that bnwt meant brand new without tags, i forgot to put the 'o' in the set of letters, the item is new though and never worn all the same. i will refund a £1.00 as a gesture all the same"

Whadda ya think, peeps?


MaggieBee Sat 06-Jun-09 14:48:53

does it look new?

Wuxiapian Sat 06-Jun-09 14:50:52

Yes, Maggie.

It does appear to be new.

MaggieBee Sat 06-Jun-09 14:52:24

I'd just keep it, and take the pound. I might give her good feedback overall but just mention that it was labelled bnwt when it was bnwot... is that harsh?

Pingpong Sat 06-Jun-09 21:55:42

well you suggested a partial refund and she's suggesting a £1. I'd probably just say okay then. She's not offering you much but she has been polite and like you say you didn't pay much in total and you like the item.

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