Paypal dispute for item not received.....I'm a bit confused

[LackaDAISYcal]

I ordered some stuff from a company before Christmas and haven't received the goods.

I've opened a dispute, but have just been checking what the next step is.

I found this on the paypal website:

"Step 3 - Close the dispute or escalate to a claim

You can close a dispute if you and the seller reach an agreement.

Otherwise, you can escalate the dispute to a PayPal claim within 20 days of opening the dispute. We automatically close disputes after 20 days.

Wait until you are 100% satisfied with the resolution before closing a dispute. A closed dispute cannot be reopened or escalated to a PayPal claim.

Select the open dispute in the Resolution Centre and click the desired action at the bottom of the dispute details screen to close or escalate a dispute.

We require more information from you when you escalate a dispute to a PayPal claim"

They say don't close the dispute till you are satisfied as once closed it can't be re-opened and that you can escalate it to a claim after 20 days. They also say that they automatically close disputes after 20 days.

Am I being a bit thick? If I have to wait 20 days before I can escalate to a claim, but they close the dispute after 20 days it seems like I have no window at all in which to escalate to a claim?

Or am I being pedantic?

advice greatfully received thanks

[Lilyloo]

You have 'up to' 20 days to escalate to claim.

I would mail them , give them reasonable time to respond then open claim.

[2pt4kids]

you can escalate it whenever you want within 20 days
If you havent had any response from seller then escalate it now and you'll get your money back
I just did one. Dddnt receive the item, raised dispute, seller didnt even bother to respond within a week so I escalated to clain and paypal refunded me

[thisisyesterday]

no, you can escalate the dispute to a claim within 20 days of opening it. you don't have to wait 20 days

[2pt4kids]

The seller will hvae been notified that you've started a dispute already so no need to contact them again

[LackaDAISYcal]

So, I'm just being thick then

thanks...all is now clear

If I don't hear from them in a week I'll escalate it. I've already emailed the e-store (about a week ago) to say I haven't received the goods and not had any response from them

[KnickersOnMaHead]

Message withdrawn

[LackaDAISYcal]

I'll give them a few days knickers, but thanks.

[LackaDAISYcal]

pmsl.....that reads like I'll be sending them some unwashed knickers for daring to try and defraud me

[KnickersOnMaHead]

Message withdrawn

[LackaDAISYcal]

No, not ebay.

I'll see whether there is a response tomorrow and escalate it if not. I have a feeling I will be kissing goodbye to my £25