No contact from seller, what do i need to do?

[sillybillybee]

A week ago today I won and paid for an item, it is being sent by RM next day and when it hadn't arrived by saturday I sent a message to ask if it had been sent and if not could they let me know when it was (mainly so that I could try to be in for it). I've not had a response to this and so emailed them directly yesterday, still no reply and whilst I know that people aren't always online everyday I've waited since saturday for either a message or the item and neither has arrived. The item is for a xmas gift so I don't know what to do, I've never had any problems on ebay before, I know I can contact ebay about it but is it reasonable for me to do it now or should I wait longer?
TIA

[Orangutan]

I once listed something on e-bay & forgot about it & went on holiday for 3 weeks, buyer was obviously VERY upset & gave me negative feed back (it was a minor item). Was it an expensive item? Give it another day or so before contacting E-bay, there's still time before Xmas.

[sarah573]

Why don't you request the sellers contact details and phone them? It may be that your emails are not getting through, or they are having internet problems. A week is not unreasonable to wait for an item (especially at this time of year when the post takes a bit longer), but it would do no harm to call them.

[sillybillybee]

Yes it was I've paid £70 incl postage, I think thats what I'm more worried about, I don't have that kind of money to lose . I think I'll leave it until tomorrow (have got to work in a bit anyway) and if there's still no reply I'll try and work out what to do on ebay. Thanks

[sillybillybee]

Sorry sarah xposted. I know a week isn't long to wait but like I said it's being sent next day delivery so if it's been posted before last night/today it should have been here today really iyswim, its just the lack of contact that worries me I even put in my msgs that I wasn't bothered by a delay in sending but could they just contact me to let me know.

[JerricaBenton]

YOu can start a paypal dispute, t may kick her into action! You can always cancel the dispute if teh item arrives.