Same buyer bought two items ...

[Millie1]

I emailed her to suggest that she pay less postage (£4 for both instead of £3 apiece). She didn't read/receive e-mail until after she had paid the £6 postage through paypal. She sent a nice e-mail saying it doesn't matter but should I refund her the two pounds and how easy is it to do through paypal? Don't particularly want to make a profit on postage IYSWIM

[misdee]

click on her transaction on paypal, at the bottom it will have a refund link. click on it, then do a partial refund.

[ilove]

You can go to her payment, click (at the bottom) "refund payment" then on the next screen it will ask you how much that you want to refund, whether a full refund or part of it. I've done it before now...

[Millie1]

Thanks Misdee!

[Millie1]

and ilove ... have done it now.