Talk

Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

perhaps a silly question but what do I do when item not received?

(4 Posts)
IHeartIona Wed 17-Sep-08 14:15:41

I have used ebay for a few yrs but never not received an item before. Bought a book mid Aug and haven't got it yet. I emailed the seller and she said she had posted it ten days earlier.
It must be lost in the post - do I just lose my money or does she need to send me the proof of postage so I can claim with the royal mail? And do I need to do the item not received thing through ebay or is that only for when the seller has no proof of posting?
My dh seems to think I just have to put up with it and can't do anything...

thanks for any advice!

Mutt Wed 17-Sep-08 14:20:04

Message withdrawn at poster's request.

sixlostmonkeys Wed 17-Sep-08 15:09:53

yup, message seller again and ask for a refund. Then, if you don't get a refund file an item not received dispute.

They need to refund you and then they claim from the RM

IHeartIona Wed 17-Sep-08 15:22:58

great, thanks for the advice!

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now