Ok, back in August I bought 2 games for ds1 vsmile from 2 different sellers. 1 game came really quickly the other still hasn't arrived, so last week after contacting the seller several times I opened an item not recieved dispute. The seller said she posted the item and has emailed me a copy of a receipt, which has not got my address on, just a list of prices she paid. What do I do now? The receipt could be for anything but she could also be genuine and the item could be lost. Do I just write it off or is there anything else I can do?
As 14 days have passed you can ask her to start an item lost in post claim with Royal Mail. Standard mail (1st/2nd class) is insured for up to £32. She will need to instigate the paperwork (can be found on Royal mail's website) as she has the proof of posting, which will need to be sent with it.