I have sold my first item on ebay and it was in working order when used by me. The buyer says the item doesn't work and that they will try a new battery in it today but that if it doesn't work they would expect a full refund. That in itself is fine, however, should i only refund once i have recieved the returned item and clarifyed that it doesn't work and am i expected to refund her return postage also?
thanks in anticipation, this is a first for me :-o
i would ask her to return it so you can give it a good looking over yourself. don't refund until it is fully established that it was faulty before it left your house the first time. they may be just trying it on to see what you will give them back.
You say it was in good working order when you sold it, so its rather strange that it doesnt work now, if it was well packed etc.
i think i have to determine that the item is faulty first, i didn't knowingly sell a faulty item, it worked when we used it! it may have been damaged in the post, or maybe she hasn't fitted the battery correctly?? i don't know at the moment. I will wait for their reply, i would never sell anyone a faulty item, this is the first time i have sold on ebay...but thanks for your post geepers.
liking your theory there expatinscotland, i think this may be the way to go in future, i haven't heard anything back yet and they emailed at 1.30, i'm sure if there were still problems they'd have contacted asap.