I had a buyer who won 2 items from me and I then discovered he lived in Ireland so I had to rejig the postage costs as I had clearly stated on the listing that I would post to UK only and that I wouldnt combine postage but I was willing to accomodate him!
I had 1 item already packaged ready to go before he won the 2nd item anyway.
So I found out the postage costs and invoiced him and he refused to pay - saying it was too much.
I opened a dispute and we corresponded and he basically said that he was willing to pay if I lowered the postage and combined it - 2 things I stated I wasnt willing to do and that he should have asked before the auction ended.
So dispute has closed and I got my fee back but he has now left me 2 negative feedbacks stating that I refused to combine and communicate with him and that I was charging really high postage- which he knew before he bid. All of which is untrue and inaccurate.
I have emailed ebay to ask if he has broken the rules becuase I basically have no comeback for this and he has reduced my feedback rating considerably.
So am I right in thinking that this goes against ebay policy if you refuse to purchase an item you have won unless the seller changes her costs?
Thanks!
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Has this buyer broken ebay rules or am I clutching at straws?
2 replies
tullytwo · 24/07/2008 09:43
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