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ebay listing help - buyer wants 30% refund

(33 Posts)
scorpio1 Thu 03-Jul-08 13:10:44

even though listing v clearly states no refund

item was water damaged nokia phone i stated it doesnt work and was water damaged several times

he now says item not as described because his spare battery does not work in it

he wants £40 back even though i put no refunds and sold as seen

have 100 % feedback and cannot be bothered with dispute etc

scorpio1 Thu 03-Jul-08 13:23:19


Volkl Thu 03-Jul-08 13:32:51

let me get this right.. you described item as water damaged and not working

he comes back saying HIS battery wont work in it?

If thats what your saying... i'd say no refund.

Fimbo Thu 03-Jul-08 13:34:09

Tell him politely to get lost

littleolwinedrinkerme Thu 03-Jul-08 13:34:32

If you are confident in your ad then I would just keep referring him to that and say sorry. Not sure if eBay offer any help/advice to sellers on this type of thing?. Sounds like the guy is being a complete twat.

scorpio1 Thu 03-Jul-08 13:35:59

yes V thats what im saying i said loads it wont work, wont charge, new battery may not work, repair needed etc

and he was in italy and didnt ask for postage until after bidding

lol fimbo

will he dispute it or neg me??

Volkl Thu 03-Jul-08 13:42:36

tell him to bugger off. you were clear it wouldnt work... you didnt guarantee that his battery would work in it.

scorpio1 Thu 03-Jul-08 13:46:03

my exact words were

it wont charge i dont know whether it needs a new battery or not

as this item is faulty i cannot offer any refunds as i am selling the phone as faulty - sold as seen

water damaged is in title and twice in listing

faulty is mentioned 4 times

expatinscotland Thu 03-Jul-08 13:50:00

tell him to take a long walk on a short pier.

he has NO grounds for getting a refund at all - you sold the item as faulty and clearly stated no refunds.

scorpio1 Thu 03-Jul-08 13:52:40

i wonder if that battery bit was misleading? dh listed it so i wasnt there to see.

Thanks all

expatinscotland Thu 03-Jul-08 13:53:45

No confusion at all, scorpio. You said it was faulty, faulty, faulty, sold as seen, no refunds, water damaged, etc.

If he can't read English clearly, that's his lookout.

yorkshirepudding Thu 03-Jul-08 13:54:31

Message withdrawn

scorpio1 Thu 03-Jul-08 13:56:30

i dont know YP. i am easily confused (baby brain!)

scorpio1 Thu 03-Jul-08 13:56:53

thanks expat, i thought so. he knows english well enough for a refund though, lol.

Piffle Thu 03-Jul-08 13:57:06

he may do paypal dispute... Grr
but I'd say no...
tell him to pay for return postage and you'll do full refund minus postage. Doubt he'll shell out. If he did you could offer underbidder the item?

scorpio1 Thu 03-Jul-08 13:59:52

postage was £10 he may do that....

underbidder offered 125, seller paid 127...not much diff i guess but thats alot of money to loose out on isnt it? sad

DH has spent the money on a flight to Norway, he is there today. Item was bought over a week ago

scorpio1 Thu 03-Jul-08 14:00:26

26 june he paid to be exact.

MummyLovesPrams Thu 03-Jul-08 14:23:35

Tell him politely to go jump!

You stated it was faulty & water damaged so you've covered yourself.

I would reply saying as stated in your listing you will not offer a refund as tou stated it was a faulty item.

Let him open a dispute if he wants - I honestly cannot see PP letting him win that one!

scorpio1 Thu 03-Jul-08 14:24:30

I don't know what happens with PP disputes...

also i thought how odd he wants partial refund?

MummyLovesPrams Thu 03-Jul-08 14:25:54

Just let him open one - I would say it's highly unlikely they would say you have to refund as you clearly stated it was faulty!

scorpio1 Thu 03-Jul-08 14:27:24

So possibly he will tell paypal and then they are sort of the deciders?

I think, like you say, i am covered i said no refunds.

lalaa Thu 03-Jul-08 14:27:44

yes, i thought that too about the partial refund. i think he knows that he's not really due one which is why he asked for only part of the money

scorpio1 Thu 03-Jul-08 14:29:37

he said in his message that someone has quoted him 73 GBP to fix so he wants 40GBP back...errrr i told you it was faulty i am not paying the repair bill!!

So i am correct to tell him no, yes?

sad though - i dont want a neg but i guess i will have a chance to reply?

yorkshirepudding Thu 03-Jul-08 14:31:41

Message withdrawn

Piffle Thu 03-Jul-08 14:32:58

tell him send it for full refund minus postage or nothing
call bluff.
paypal will also allow you to offer only this so covered!!

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