Posted item on 3rd Feb, standard second class. Instead of buyer sending a message first, they opened a dispute case to say it didn’t arrive. I was about to offer refund and claim back via RM, but I got proof of postage and when looking at the receipt realised you can track delivery confirmation with the reference number. It was apparently delivered on the 5th.
I’ve responded to the buyer to say this, and please can they check with neighbours/ safe places etc, and to confirm the address on their account was correct but they’ve not responded and the case just remains open.
I won’t be able to claim off RM for non delivery as their records show the parcel was delivered, so I’m not sure what else I can do. I’m just stuck ‘waiting for response from buyer’. What now?
First time this has happened so I’m not sure what to make of the situation.
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How to get a dispute case closed?
6 replies
TrialOfStyle · 17/02/2021 17:48
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