Seller agreed I could collect this month and won’t reply

[ChoristerAngst]

I bought an item in October and it turned out it was heavier than expected to post so instead of receiving it by post I replied that I could collect it in person when in the area for Christmas .
Having heard back promptly before the seller in now ignoring all messages and I have missed the time period in which money bsck was guaranteed. They had said they’d send the address in December and didn’t.
Does this mean I have no rights even though my message history makes it very clear what has happened?
This is irrelevant but I am really upset as it has affected my son’s Christmas.

[19lottie82]

If you paid by PayPal then open a not received case with them as they offer 180 days buyer protection.

[ChoristerAngst]

Oh you are so kind to tell me that - I hate unfairness so it’s really annoyed me someone could be dishonest. I will do that and thank you!

[ChoristerAngst]

I don’t think I can get help from PayPal either as it says
Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre* within the timeframe noted in the transaction details. If you can't resolve the issue with the seller, escalate the dispute to a claim within 20 days of the date you opened the dispute.

I missed the time frame as we had agreed a collection date 2 months away ie past the timeframe

[19lottie82]

No, you can still open a not received dispute with PayPal. The seller has to provide a proof of delivery to win, which obviously they can’t.

When you open your dispute just write “not received item” in the comments section, don’t expand as per your OP.

[LooseleafTea]

Ah bother I expanded already but thank you! I will see what happens.

[19lottie82]

I’m not saying that you won’t get a refund because of explaining, but it’s always best just to keep things short and to the point.
Good luck - come back and let us know how it turned out.