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PayPal refunds without notifying me

(10 Posts)
Fabpinky Mon 15-Jul-19 07:37:14

Hi,

Just wondered if anyone had experienced this or had any advice!

I started selling on eBay a few months ago and a last night I was going through PayPal looking at the refunds I had given. There were around 5 refunds that I hadn’t authorised, and when I checked on eBay, I had been given positive feedback by the buyers.

What’s the explanation for this? Have they told PayPal they’re not happy and been refunded? I thought I would have been notified/a case been opened for us to dispute. Not just a refund without telling me.

Fabpinky Mon 15-Jul-19 10:54:53

Bump

ALittleBitAlexis Mon 15-Jul-19 10:59:40

I know this is basic, but have you checked your eBay messages? I find they’re not always great at pushing through notifications or emailing.

Fabpinky Mon 15-Jul-19 11:12:27

Yes I searched by username in my inbox to see if they had contacted me but no contact other to confirm they had received the item

ALittleBitAlexis Mon 15-Jul-19 11:21:14

I think that’s really odd then, and are they full refunds each time, not just partial for postage issues or something? I’d get onto eBay live chat support and ask (they’re not the best, in my experience, but they should be able to tell you what’s happened)

ALittleBitAlexis Mon 15-Jul-19 11:22:23

Do the buyers have plenty of feedback generally? Just wondering if it’s some weird scam.

Fabpinky Mon 15-Jul-19 11:37:02

Full refunds yes

The buyers all have plenty of feedback - all in the hundreds except for 1.

I’m just puzzled why PayPal would refund without there being a dispute

19lottie82 Mon 15-Jul-19 12:14:52

Have you called PayPal to ask?

Fabpinky Mon 15-Jul-19 12:19:54

I’m on hold to them now, just thought I would ask here to see if anyone had any ideas before I had the chance to call

ThePhoenixRises Tue 16-Jul-19 12:47:42

That's strange, how long ago are the refunds?

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