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Combined postage problem

(4 Posts)
PersilOrAriel Mon 24-Jun-19 07:43:09

A buyer has bought 3 items and paid immediately for each one, and has now requested combined postage.

I refunded his 3 PayPal transactions, expecting that I would then be able to raise an invoice and include combined postage, but it won’t let me, and I can’t seem to find a way to contact eBay (I’ve managed this in the past, maybe they’ve removed this feature).

Has anyone any suggestions?

19lottie82 Mon 24-Jun-19 08:41:36

Just get him to pay as normal then refund the difference for the combined postage from one of the payments.

PersilOrAriel Mon 24-Jun-19 08:58:12

But then I get hit for three sets of PayPal fees. If he pays all together there is only one charge.

19lottie82 Mon 24-Jun-19 11:26:50

It will only be a difference of 40p

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