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Fabric - returns and not as described

(19 Posts)
Enterthewolves Tue 23-Apr-19 21:53:30

Arghhh - I have two total duds in a row. First lot of fabric I asked before purchase if it was on grain and was told it was. (Emails.) Fabric arrived (4m) and I merrily chopped it in half, went to measure up and it is massively off grain - too much to try and straighten. Seller has accepted a return and I am going to post back tomorrow, but I'm worried the seller will quibble on receipt as I cut the fabric.

Second lot was advertised as cotton, felt weird but assumed this was due to it being treated with dressing, cut it out for a skirt, ironed a seam after sewing and it melted - it is clearly synthetic. I emailed and have asked for a refund - waiting to hear. Happy to return it but it is in pieces!

How do you rate my chances on both of these?

Knittedfairies Tue 23-Apr-19 22:05:40

I'm afraid I wouldn't hold my breath...but hope I'm wrong.

Enterthewolves Tue 23-Apr-19 22:44:22

Me too or it’s £70 down the drain. I’m hoping the emails with the first one will help which was £50 - gulp!

Knittedfairies Thu 25-Apr-19 17:07:59

Any news?

19lottie82 Thu 25-Apr-19 19:48:56

As long as you’re within the window for opening a return request then you will be fine.

Enterthewolves Thu 25-Apr-19 21:58:21

I’ve posted back both but no response from either buyer yet...

19lottie82 Thu 25-Apr-19 22:33:04

Did you open a case and have eBay approve the return before you sent them back?

Enterthewolves Sun 28-Apr-19 14:35:50

Yes I did the returns via EBay.

coral13 Sun 28-Apr-19 14:53:15

Basically as long as it's tracked (so eBay know it definitely arrived back with seller) if there is any disagreement eBay will force a refund for you anyway for not as described.

Don't worry.

19lottie82 Sun 28-Apr-19 17:53:14

If you’ve sent them back via a return then no problem, did you use the tracked returns label provided by the seller?

Enterthewolves Sun 28-Apr-19 19:41:30

Thanks for your help. I didn’t use the sellers tracked label - I did send it signed for though.

coral13 Tue 30-Apr-19 12:37:54

@enterthewolves if you haven't already, make sure you've entered this tracking number on the return case.

19lottie82 Tue 30-Apr-19 12:47:55

Yes, this ^ upload the tracking number and if you can see delivery has been attempted (it doesn’t actually have to be delivered) and you still don’t have your refund then call eBay and they will give you your refund.

Enterthewolves Tue 30-Apr-19 19:52:47

I’ve entered the tracking number and it is at the sorting office not collected - attempted delivery Monday. I’ll call EBay - thank you all.

19lottie82 Tue 30-Apr-19 20:45:43

You’ll be fine then, as I said attempted delivery is all you need to claim your refund. Otherwise buyers could just refuse / ignore delivery attempts to avoid having to refund.

Enterthewolves Thu 02-May-19 08:04:52

Well the seller of the denim has asked EBay to intervene so I’ll know in 48 hours....

Enterthewolves Thu 02-May-19 20:12:30

EBay are now saying 6 May so the buyer has time to provide documentation?!

Enterthewolves Thu 09-May-19 18:46:08

Refunded, thanks all

TalkingOrmer Fri 10-May-19 18:48:37

That’s a great result.

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