Can anyone experienced help me out here please?
I sold an item buyer paid just over £5 with postage, I sent item 1st class signed for.
The tracking number indicates Royal Mail attempted delivery but no one seemed to be in. That was 27/3. Buyer opened a dispute today saying items hasn't arrived and they want a refund. I've replied repeating the tracking number (which i has already put down when I marked it as despatched) and the Royal Mail update.
Am I going to be forced to refund her money or am I safe because I have a tracking number and evidence delivery was attempted?
Is this a scam?
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When a buyer claims item not delivered
12 replies
CrotchetyQuaver · 06/04/2019 21:29
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