A few weeks ago I listed and sold my husbands watch (waterproof to 200m), which was in good working order and was listed as such. It sold for just under £100 to the buyer who asks if he can pick it up as he doesn't live far away. I agree, he picks up the watch a few days later, and a few days after that leaves me positive feedback and messages me to say he is happy with the watch, do i have any extra links for the strap. I didn't have extra links but he was happy with this answer.
All goes quiet until last night when i receive a message saying he has worn the watch in a swimming pool, it has fogged up and now stopped working. He asks what can be done??
I send a polite reply saying that it was in good working order when sold, it has never fogged up before, and to say i am a good ebayer (100% fb) but that I am not sure what to do, because i don't want him to be £100 out of pocket with a broken watch, and I don't want to be £100 out of pocket when i sold a watch that worked and that he was happy with.
What do we do to resolve this? If i have to refund the money then of course i will, and he said he would send me back the broken watch, but that means I have lost £100, on a watch which worked perfectly here (no fogging etc). How do i know he didn't accidentally damage it etc etc.
He is really pressing me for an answer this morning, so any advice would be really helpful. Thanks
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eugh, buyer says watch is broken, what do i do?
65 replies
tigerpug · 14/01/2019 09:23
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