Messed up item not being refunded

[mamapants]

I received the wrong item and arranged with seller to send back and get refund and they haven't refunded me.
I think I was supposed to arrange sending it back via ebay but didn't.
Now I don't know what to do to get my money back.
Can anyone offer any advice please

[Kneesbend]

I’m not sure you will get the refund because you didn’t go through the correct channel if ebay returns.

Did you actually return it or not? Outside of ebay?

[mamapants]

Thanks for responding.
I've actually sorted it now.
I had returned it. I didn't realise there was a way to officially return item. Will know for if it ever happens again.