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Pen marks on dress received on ebay

(4 Posts)
ladybirdsarelovely33 Sat 10-Nov-18 15:23:20

I received a used dress, marked as in good condition but I received it wrinkled with biro marks on one part of the back. They are quite visible. Its a fancy dress costume so not one to stick in a washing machine.
Is this something acceptable in used clothes or should i bring it up with the seller?

19lottie82 Sat 10-Nov-18 16:56:21

Request a return through eBay based on the item not being as described. You will get a pre paid returns label to rerun the item for a full refund.

ladybirdsarelovely33 Sat 10-Nov-18 21:07:40

I really like it though! Can I negotiate a partial refund? Its going to be a hassle though to get the marks out and I don't know if I will.

19lottie82 Sun 11-Nov-18 19:34:04

You can ask, yes - but the seller is under no obligation to offer a partial refund. A lot of sellers don’t as a matter of principle. No harm asking though!

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