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Cancelling a order

(3 Posts)
123Jumbo Wed 31-Oct-18 16:04:58

Someone bid and won a item, then messaged to say they want to cancel it as it's no longer needed.
Very annoying! What should I do?

19lottie82 Wed 31-Oct-18 16:54:48

It’s up to you, you can open a cancellation request and if they accept straight away then you can re list straight away.

OR you can open a non payment case after 3 days. It’s unlikely to force them into buying but it will mean they get a strike on their account for being a non payer. Too many reduces their buying / bidding abilities.

123Jumbo Wed 31-Oct-18 20:32:47

Thank you

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