Listed an item for £85 fixed price. Ebayer asked if I’d post to Hungary. I checkedcost, they agreed, sale went ahead.
Item shipped with MyHermes. After a week, tracking showed it at Postoffice. A couple of days later, tracking showed as delivered. Problem is, it wasn’t delivered to the buyer.
I emailed MyHermes and they opened a claim. Checked back three days later and they say item is being returned to me but may take 8 weeks to get here.
Understandably, buyer wants a refund ASAP.
I’m currently looking at a loss of £40 (eBay/PayPal fees and cost of shipping)...will eBay refund their fees? Do I need to action cancelling the sale?
Also, any idea how I get the shipping cost refunded? Hermes have stopped responding to me
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Item somewhere in Hungary - how long until I refund?
7 replies
Clutterfreeintraining · 01/09/2018 14:10
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