It's actually illegal to send counterfeit goods through the post. I'm not sure about eBay, but I know that paypal have in the past issued refunds without return where the buyer can prove the goods were counterfeit. You might need to get written confirmation (say from an authorised dealer or from the manufacturer) that you were sold a fake. Of course this is eBay and almost anything can happen (returns label, no returns label, automatic refund are all possible).But don't worry too much, I very much doubt you will lose out.
THanks, I will report to trading Standards. What’s really annoying is that the money will be taken from my account on Thursday because it’s two weeks since I bought item and eBay won’t or can’t do anything about it until because I have to wait 8 days. Item to 6 days to arrive so I’ll have paid for it before I can even send it back. Ebay said then have another 6 day wait before they will refund, I don’t understand why they make you wait so long when a seller is refusing to cooperate.
Be very careful. I just got scammed in this way because the returns label the seller gave me in the end was a free post label, which didn't provide tracking info. Seller then claimed they never received the item back. tried calling ebay and they basically said tough.
Nacho you have to open a case with the seller and request a return. If the buyer refuses, you will need to wait 8 days until eBay will get involved. eBay will then send you a prepaid label on the sellers behalf.
I will need to try get on a pc to see if i can get the label printed as im using my phone atm. Im fuming as it was my dads xmas present that i ordered as the original got damaged by a flood in my kitchen. The one i got from ebay was all ripped inside the box yet the seller said there was nothing wrong with it
Unfortunately buyers can’t otimr out a returns label until the seller sends it Nacho. If the seller won’t, then you have to wait 8 days and eBay will generate one. It’s a long time and frustrating but if you send it back any other way then it will not be texted by eBay and they won’t guarantee refund. Don’t use a sellers own label ir pay yourself. Ebay were helpful and refunded as soon as the texting showed delivery to seller.
Also be wary of sellers who send you a photo of a label and tell you to print it out. This is not a proper label and there will not be any tracking to prove it has been sent back.
I had one of these with a damaged item which they didn't want to refund for and I made sure all the messages were in the Ebay messaging system. Finally got Ebay to send the label and when the item was returned the seller tried to make a claim. I don't know what they were claiming as I already had my refund and reported them to Ebay for everything.