But it's a bloody sofa. I paid to get a courier to collect it. I know I can get a refund on the item and return costs (if they want it back) as I've got pretty good proof it's not as described but what about the delivery cost I paid for?
I've found so many things online that are advertised in the "headline" as leather that then go on to say it's "PU Leather" (or something similar) or synthetic leather in the full description/small print.
Hi MrsW, ah unfortunately you won’t be able to get it back then. Well not from eBay or PayPal at least, although you could go down the small claims route but I’m guessing it won’t be worth the trouble.
So who pays return of it then? Might have to be you OP. As it didn't go through Paypal. If you want to return it he might make you pay? you need to see sofas to buy them. You should have viewed it first.
Goulish where did the OP say she didn’t pay for the sofa via PayPal? Although this hasn’t been 100% clarified..... perhaps you could confirm, OP?
Assuming you did, then open a SNAD case with eBay (NOT PayPal) And it’s the sellers duty to provide a pre paid label for you to return the goods. Very tricky I would imagine with a sofa, but it your problem. And don’t let them send someone to collect it without getting a full refund FIRST.
The reason I advice NOT to open a PayPal case is that then you are responsible for arranging and paying the the return of the goods and must prove delivery using an online method with reference number (a receipt from a delivery company won’t suffice)
I thought OP said she didn't pay for the courier with PayPal? That's correct isn't it OP? That's what I'm getting on at. If you didn't go through Paypal for the postage of it then how can you expect him to pay for the return of it, when you paid it off your own back not through PayPal? He doesn't have to do that. He can just refund you the payment of the sofa minis the return postage.
I'm referring to your post where you said thanks Lottie I did unfortunately when Lottie said if you paid for it outside of eBay not through Paypal then you won't get the postage back. And you said you did unfortunately. I'm confused! 🤔