Just recieved this email (my item is showing as arrived at heathrow 3 days ago) Ive contacted seller via ebay today (how do i do a proper complaint?)
I was not advised of any charges!
(Ive xxxxx the real numbers!)
Payment Request Number: xxxxxx
Re: Package ID Number: xxxxxxxx
You have recently placed an overseas order from Shoe Metro that was shipped with DHL Global Mail. In order to release your shipment from Customs we kindly ask you to pay the incurred import charges to HM Revenue & Customs.
Payments should be remitted to Customs Clearance Limited, the authorised clearance agent of DHL Global Mail US in the UK. Customs Clearance Limited is acting as approved and authorised agent to collect import taxes due on behalf of HM Revenue & Customs.
Once the charge has been paid, your order will be delivered to you via Yodel within 2-3 working days.
Charges due
Customs Entry £ 8.00
Import Duty £ 0.00
Import VAT £ 5.77
Total £ 13.77
Please visit our website at www.cclpay.com in order to pay your charges online.
If you have any difficulties in paying your charges online please call our customer service team on +44 (0) 20 8231 0915
Please be advised that payment should be made by Sunday 29th of October 2017 as your goods can only be held in our Customs Bonded area for 14 days, thereafter we have to either return to sender or pass for destruction.
In case you have any questions, please call our customer service team on +44 (0) 20 8231 0915 or email [email protected]
Opening hours are Monday to Friday 0900 - 1800
Yours sincerely,
Revenue Collections Team
Customs Clearance Ltd
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Bought item from usa apparently i have to pay to get it from Customs!
24 replies
Rollerbird · 17/10/2017 22:12
OP posts:
fucksakefay ·
17/10/2017 22:14
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