Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

How do I return a partial amount of money to a buyer?

(9 Posts)
D886 Tue 17-Oct-17 12:52:50

The item I posted wasn't as much to post as I expected. The buyer paid £5.70 postage but it actually cost £3.40, so I need to return £2.30.

How do I do this? On PayPal, I can see how to refund for the entire item, but not a partial amount.

I'm new to it all 😊 Advice is appreciated as this buyer paid immediately and I don't want the person to be out of pocket.

TeenagersandFurbabies Tue 17-Oct-17 12:59:28

Have you taken into account the cost of the packaging you used, travel to the post office & cost of parking/bus fare ? because if you haven't then you should. The buyer was happy to pay £5.70 so no refund is necessary.

D886 Tue 17-Oct-17 13:04:23

No, I haven’t taken that into account. I feel dishonest though taking an extra £2.30.

D886 Tue 17-Oct-17 13:05:28

You know, I worry that the cost of the postage will appear on the packaging when it arrives and the person will be like “I’ve been ripped off!”

Perfectly1mperfect Tue 17-Oct-17 13:06:25

Can you just send them a payment of £2.30 like if you were sending someone a gift rather than doing it as a refund ?

hollieberrie Tue 17-Oct-17 13:06:53

Use PayPal. Click refund whole amount, then it gives you the option to input the actual amount of money you want to refund before you actually press send to refund. I have to do this often to refund postage amounts.

D886 Tue 17-Oct-17 13:33:19

Awesome, thanks everyone, and I will try that hollieberrie 🙂

D886 Tue 17-Oct-17 13:37:37

Done it! Thanks so much hollie x

hollieberrie Thu 19-Oct-17 17:37:49

ah glad it worked!!! grin

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now