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Buyer says not received the item....

(22 Posts)
Acorn123 Sun 14-May-17 17:53:55

It's one of them where you don't know to trust them or not, or whether you have to refund or not. So I sold a miniature perfume to somebody in Germany! Sent it 1st class large letter, now it's been a month. I mean sold it for £9.99 + post. It'd be so annoying if the person actually had it ! Anyone had the same issue and how did you deal with it? envy

Gallavich Sun 14-May-17 17:54:46

You should have sent it recorded delivery I guess

grumpyfish52 Sun 14-May-17 17:56:00

Did you get proof of postage? If so you can claim from Royal Mail

Kennethnoisewater Sun 14-May-17 17:56:27

Unless you have proof of postage you're screwed. Always send recorded delivery. They've probably received the item, yes. But you cant prove it can you? Learn from this and only offer recorded delivery from now on.

Acorn123 Sun 14-May-17 18:48:19

Thanks for your messages! I do have a proof of postag By all means. But would I get anything back as it was a Large Letter?

Kennethnoisewater Sun 14-May-17 18:51:24

No, it needs to be signed for. That's the only way you can prove that the buyer received it. The slip you get from the post office is worthless.

Gallavich Sun 14-May-17 19:12:27

Proof of postage means nothing

43percentburnt Sun 14-May-17 19:18:21

business.help.royalmail.com/app/answers/detail/a_id/319/kw/Proof%20of%20postage

Maximum £20 compensation. Must put in a claim within 80 days.

Acorn123 Sun 14-May-17 19:24:21

Thank you all!
A wee bit annoyed but I admit .. my own fault for being trustworthy confused lesson learned. On a positive side, one thing less in my makeup draw lol grin angry

19lottie82 Sun 14-May-17 19:27:24

Make sure the buyer opens an official not received case with eBay before you refund. This may scare off any potential scammers and also keeps everything by the book, plus you will only need to click one button to refund and all your fees ect will be refunded automatically.

LightYears Sun 14-May-17 19:28:05

Did it not go through Ebay Global Shipping Program?

bruffin Sun 14-May-17 19:31:23

Isnt it illegal to send perfume in the post abroad

RebelAllianceUK Sun 14-May-17 19:51:18

bruffin is correct.

It's a right pain in the arse and loads of people have no idea. I scored a discontinued perfume on eBay and the seller had to tell me she couldn't post it by air because it was illegal to do so.

business.help.royalmail.com/app/answers/detail/a_id/898/~/restricted-goods---uk

Declaration requirement uk etc. Each destination country also has its own laws which equally apply....not sure about Germany.

Acorn123 Sun 14-May-17 23:24:51

It did yes, is there anything I'd need to know smile

Acorn123 Sun 14-May-17 23:26:58

@19lottie82 thanks I keep that in mind!
@LightYears the above comment was a response to your question

Acorn123 Sun 14-May-17 23:30:11

@RebelAllianceUK Thanks for the link.. sigh
Oh well .. it was only a 7.5ml bottle.

LightYears Mon 15-May-17 06:56:38

I've used the Global shipping loads and it tracks it doesn't it, tells you when it gets to final destination. Is the seller going against Ebay tracking? I think there might be some hope then.

Acorn123 Mon 15-May-17 08:35:47

@LightYears just looked and strange it doesn't have the estimated delivery on it.. maybe because it's been too long?
I mean it did show it a while back and I told the buyer to hold on, then she was quiet for a bit and then messaged me saying that still nothing. hmm

bruffin Mon 15-May-17 09:08:47

I suspect its been picked up at customs.

Acorn123 Mon 15-May-17 09:35:11

@bruffin arghhhh it might be you Know ..

greatbigwho Mon 15-May-17 09:42:34

Posting to Germany is a right PITA - I have a friend out there who this year alone has had 11 parcels go missing.

LightYears Mon 15-May-17 09:57:16

Have you had first email from Ebay saying they've received it at their shipping hub? If so, then surely you'll be covered. Customs sounds about right. I posted perfume to Europe once and it got stuck at customs and confiscated. I got the rest of the parcel back weeks later, only because my house number and postcode was on it though. This was via Royal Mail. Ebay will probably wash their hands of it because it's a prohibited item. I hope not but just chalked it up as a lesson learnt I suppose.

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