They have paid for the item (furniture.) Arrived as planned but decided they couldn't get it in car. Said they would come back with van and would let us know when. They haven't (yet) and are not responding to emails. It's early days, they may well be in touch, but legally what 's the score? I want shot of it as it's taking up space. Don't want to have to refund as will incur Ebay fees anyway for sale.
I would offer to refund & send them a cancellation request... if no reply after 48 hrs then refund & send request. Just say "I understand these things don't work always work out" to explain why. Allows you to move on. You can add them to blocked bidder list after that, if you think they are time wasters.
They can still leave feedback... don't get cross at them whatever you do.
Then opens a "not received case" with eBay or PayPal. You can't prove the item was delivered so buyer will be refunded and keeps the items. It's a classic scam.
To maintain your buyer protection you MUST send items via a method with an online proof of delivery, which obv you can't do when an item is collected.
Yes you can cancel a sale within 30 days and get your fees back. If it's been longer then that then you will need to refund anyway and just chalk this one down to experience I'm afraid.
EBay is a great selling platform but you really need to educate yourself in avoiding potential scams and what to do in situations like this and refund / fee return Windows ect so you don't end up out of pocket.
How long has it been since they won the auction, and how long since they said they'd bring a van? If it's a couple of days then YABU as they might be having trouble hiring a van. If it's a couple of weeks then YANU at all. Perhaps contact them giving them till Saturday to collect and make it clear that you'll be refunding and relisting that evening if it's not gone.
lottie- I genuinely don't get your point. If they pay by cash when they collect how is that any different? They can still raise a 'not received' if they pay with cash. It's their word against the seller's. You can't prove someone has paid you with cash. I thought Ebay actually recommended payments via Paypal for this very reason.