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Generating a returns label?

(5 Posts)
bluebelltippytoes Mon 10-Apr-17 17:56:19

Buyer has just received item and says it isn't working. I'm a bit confused as it was working before I sent it.

Anyway, I've accepted the return and thought I'd ticked a box(?) for her to print a returns label. She's saying she hasn't received anything.

Does anyone have any idea how this works?

19lottie82 Mon 10-Apr-17 18:12:05

Open the resolution centre at your end and double check you've officially accepted the return and also that you have issued a returns label.

I don't think you can fully accept a return without issuing a returns label at the same time, or providing proof that you have sent one via another method.

If you still have problems I'd give EBay a call or try the live chat.

bluebelltippytoes Mon 10-Apr-17 19:01:30

I've definitely accepted the return as it's in the Resolution Centre and I've received a confirmation email. Nothing to say I have sent a label though. confused

I'm waiting for eBay to call me back.

bluebelltippytoes Mon 10-Apr-17 23:21:46

Still waiting for eBay to call me back... angry

19lottie82 Tue 11-Apr-17 09:04:08

Try live chat

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