Hello lovely MN Ebayers,
I sold a brand new jigsaw skirt in a very small size which had never been worn... and buyer has now come back to me stating that they are disappointed as the skirt doesn't fit and doesn't have an elasticated waist as per the description [it does have an elasticated waist!]. The item description also had measurements included so buyer should have referred to these when making the decision to bid!
She hasn't asked for a refund but I presume this is what she is angling for... I would be happy enough for her to return it for a refund of the item [it only sold for £4!] but I imagine that she is hoping for a full refund and for me to pay return postage - and second class signed for postage will be nearly £8 both ways and I feel it is unfair that I will be asked to refund this on an item which actually is as described!
Does anyone have any suggestions of what to do next? I was thinking of emailing the buyer and saying I was sorry to hear they were disappointed and asking how they wanted to resolve the issue... Perhaps then offer a partial refund of actual item's cost [£4] when I had received the returned item.
What do you all think? So annoying though when it seems to me to be a case of buyers remorse!
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Handling 'not as described' return
6 replies
SeaWitchly · 06/04/2017 16:54
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